Terms Of Service

Article 1.
Definitions

  1. Customer: The Buyer
  2. The webshop company: GIESKES GLOBAL LTD
  3. Right of withdrawal. The right to return your purchase Within 14 days.

Article 2.
2.1 Identity of the company.
We are the Webshop SUISUI CARE.

2.2 How to reach us?

Gieskes Global LTD
71-75 Shelton Street,
London, WC2H 9JQ
UK
info@suisuicare.com 

2.3 Opening hours
Our webshop is opened 24/7!
You can call us from Monday till Friday, between 9.00 a.m. and 5 p.m.
You can always send us an e-mail. We strive to reply to your e-mail within 24 hours (except for the weekends and on national holidays).

2.4 Other information

Article 3.
Relevance

  1. These Terms and Conditions shall apply to all products, services, actions, purchases and returns with respect to the shop.
  2. We try to put these Terms and Conditions as well as possible to your attention before you make a purchase. They are also to be found at the bottom of every web page in the footer.
  3. If additional terms apply to a specific product or service, we will also bring this to your attention before purchase.

Article 4.
The offer
4.1   Product information
Our products don’t have any secrets. That’s why we will always mention the following product information:

  1. The price (including taxes)
  2. Shipping costs
  3. Method of shipping
  4. Payment method
  5. If the product is in stock
  6. Sizes / colours / ingredients
  7. Materials that were used just for the product
  8. Realistic product images

 4.2   Period of validity
If there is a fixed period, for example with promotional products, this will also be clearly mentioned.

4.3   Writing errors
Writing errors are not binding for us, nor the law.

Article 5.
The agreement

  1. An agreement is concluded as soon as the customer places an order with us.
  2. After placing an order, you will receive a confirmation e-mail.
  3. The customer is responsible for giving the right information about address, name, e-mail address and phone number. Additional costs that are resulting for giving the wrong information will be on count of the customer.

Article 6.
Right of withdrawal

  1. After receiving your order, you have 14 days to try out , look, check out your purchase and to let us know if you would like to return it.
  2. We will refund your purchase within 14 days, after receiving your return and if the product is in the original packaging and state.
  3. We will refund the Return Shipping costs only if the return is a result off a mistake we made. If we delivered the wrong product or if we delivered a damaged product. Otherwise, the Return Shipping costs must be paid by the customer.

Article 7.
Price

  1. See article 4.
  2. All the prices on our website are including VAT.

Article 8.
Delivery and implementation

  1. We will do everything within reason, to ensure that your product(s) will be delivered to you within a reasonable period, undamaged and neatly packed.
  2. The delivery time depends on your country of residence.
  3. For delivery we may use PostNL, DHL, UPS and FEDEX.
  4. If we are not able to deliver a product on time, we will let you know within a month and your purchase costs will be paid back to you immediately.
  5. The Risk of damage or missing of a product during shipment, is our responsibility.
  6. If we fail to deliver your order within 30 days, you have the right to cancel your order without giving a reason. The purchase price plus shipping costs will be refunded to you within 14 days after cancellation.
  7. For shipping costs please check our FAQ page.

Article 9.
Payment

  1. We offer the following payment methods: PayPal, iDEAL, Credit Card (Mastercard, Maestro & Amex), Bank Transfer, Google pay, SEPA, Shop pay, Bancontact and Apple Pay.
  2. If something goes wrong during the payment process, please contact us as soon as possible.

Article 10.
Complaints
A complaint can be submitted by e-mail or telephone. If you file a complaint by e-mail, we will respond within 24 hours. Should we nevertheless not come to a solution. You can apply for a dispute through a third party.

Article 11.
Disputes
These Terms and Conditions are governed exclusively by Belgium law.

A dispute may also be submitted to the European Platform for dispute (ODR platform). http://ec.europa.eu/consumers/odr/

Article 12.
Additional or different terms

We hope that these terms and conditions has given you enough clarity and information. If there occur any changes in the future in these terms, we will announce this on our website in a timely manner. Of course, such changes will never be at disadvantages of our customers.