We tried to cover as many questions as we could. If you can’t find your question or answer here, please send us an e-mail to firstname.lastname@example.org
Questions about ordering and payment
- How do I know if a product is in stock?
When we don’t have a product in stock, this will always be mentioned on the product page. If possible, we will also mention when the product will be in stock again.
- I think something went wrong with my order/ payment. What should I do?
When you are not sure if your order/ payment was successful it is important to contact us as soon as possible. We can see what possibly went wrong.
- How do I know if my order went successful?
When you walked through the order and payment process you will eventually see a message that your order was successful. You will also receive an e-mail with your order information.
- Which payment methods do you offer?
You can pay with the following methods:
- Credit Card (Mastercard, Maestro & Amex)
- Bank Transfer
- Google pay
- Shop pay
- Apple Pay.
Questions about shipping
- When will I receive my order?
We strive to process your order within 24 hours (except on weekends). The duration of delivery depends on your location. Within the Netherlands most orders will be delivered the next day, exception during weekends. For other countries this may take longer.
You will receive an e-mail with Track & Trace code so you can always follow your order.
- Do I receive a track & trace code for my order?
Yes. You will receive an e-mail with your personal Track & Trace code, as soon as we hand your order over to the shipment company. This may take up to 24 hours depending on the moment you place your order.
- I have a specific request about delivery.
Do you have a specific request for the moment of delivery, or do you want your package to be delivered at a post office (so you can pick it up yourself)? Within Europe we can offer several delivery options. If you have a special delivery request, please mention this with your order or contact us.
- I still haven’t received my order, what should I do?
We recommend you to first check the status of your Track & Trace code. If this doesn’t help, please contact us.
- I want to return my order or an item. How does this work?
For questions about returns, please check our returns policy.
- Do you charge shipping costs?
- The Netherlands: Free Shipment for orders over €25,00. For orders under €25,00 we charge €6,00 Shipping costs.
- Europe: Free Shipment for orders over €100,00. For orders under €100,00 we charge €14,95 Shipping costs.
Exceptions are Cyprus (€24,95), Greece (€24,95), Norway (€44,95) and Switserland (€45,00). For these countries also Free Shipment for orders over €100,00.
- Worldwide: For orders outside of Europe we charge €29,95.
- I Would like to collaborate with SUISUI CARE!
We are always interested in collaborations. Please check our page about Becoming an ambassador.
For more information you can also check our terms & conditions page.